SHIPPING & DELIVERY
Not all items are always available in stock. All orders with items in stock are sent out within 1 - 3 business days. In case of back orders, please take note of the production times, as these times are not inclusive of shipping duration.
If no one is not present at the time of delivery, our courier company will notify you via the contact information you provide during checkout so please ensure your information is accurate and you will be able to reschedule your delivery for a more convenient time.
In situations of a custom order, any special needs like length increment of garments, inclusion or exclusion of sleeves, etc, should be included in the comment/notes section on the checkout page and we will try our best to accommodate your needs. Shipping within Lagos is 1000 Naira or 1,500 Naira. For other regions, exact shipping rates are displayed at checkout.
RECEIVING YOUR ORDER
Your order may require a signature on delivery. Please ensure the delivery address is detailed, complete, accurate, and is an address where you will be at the time of delivery (home or work). Please note, Roksana or our delivery company will not be held liable for deliveries made to a wrong address.
If no one is available to receive or sign for your parcel at the specified address, our delivery company will notify you of an attempted delivery.
To ensure the safe and undamaged delivery of your order, our delivery company will not be able to leave your order at the door, or 'in a safe place' at the address.
Packages with a business address will be delivered to the designated delivery place at the chosen business address and may not be directly delivered to the recipient. Please note, we will not be held responsible for packages signed by unauthorized persons at your delivery point (home or work) or packages with inaccurate shipping address.
Parcels will be delivered by DHL or Skynet.
Cost of shipping to your location is available during checkout.
Customs / Duty Charges
Unfortunately, we have no control over your country's customs rules and policies. Some countries will charge duty for international packages and others may not. We cannot advise you on the cost of these fees as they vary by country and could be subject to change at any time. Please note, you are responsible for any customs or duty fees that may be levied upon delivery.
Deliveries within Lagos take 1 - 3 days.
Other domestic and international deliveries take 5 - 7 days.
Please take these times as well as custom and back order times into consideration for deadlines such as a birthday or other event.